loan

<p>Good day!</p> <p> </p> <p>I'm very disappointed in this organisation . I have been banking with capitec for quit some time now but everything changed after I made loan. </p> <p> </p> <p>I was Retrenched at work and submitted all the necessary document to the bank. Then consultant(Chandrea) told me to make an arragement cus I'm still liable to pay because the insurance won't cover as the loan is less than 6months. I agreed then I did the arrangement and said I wil pay R200 per month. But the following month capitec deducted the normal amount on my account twice on a same day. I went to the branch again and explained the matter but they said I did not do the arrangement. I didn't have time to argue. I did another one. Again the following month they deducted normal installment. I went there and I was told that I don't qualify for making an arrangement because my status is under sequestration application. </p> <p> </p> <p>My question is how will I pay the loan because I'm not working anymore. Why I was not told at the beginning that I don't qualify to make an arrangement instead of you guys deducting my money every month. Ivin my uif money was deducted as if I have an income or get salary every month. Capitec consultant failed to communicate with me about this matter. I found out that I don't qualify for an arrangement the time I went there to complain about my money being deducted hence I did an arrangement. </p> <p> </p> <p>Northern cape(kimberley new park center branch)</p> <p> </p> <p> </p> <p>King Regard</p> <p> </p> <p>Lesley Mmetseng</p> <p> </p>