ZN
Zodwa N

1 reviews | Active since Apr 2011

25 Mar 2015, 13:45

Loan

I app**** for a loan last month, on the 20th of march., the agreement was that my first debit will go off on the 27 March 2015, to my surprise I keep on getting sms's advising that my account is overdue by 1162.00 which is supposed to go of on the 27th .I went to maponya mall @capitec yesterday but they couldn't give me an answer as to why I am getting the overdue sms'es .Now my ITC record is going to look bad because of your incompetence. You better fix this, am so disappointed in the service am getting.

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Replies (1)
Capitec Bank
Capitec Bank's reply25 Mar 2015, 15:21
Official
Hello Zoe123,

I acknowledge your posting, and have referred it to Randall Ramsden for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Bianca Pieterse
Complaint Administrator
Capitec Bank