Loan

I had a loan with you bank in 2009 and it so happened that I got retrenched from my job. I was in communication with the bank and advised them of the matter that I was experiencing. I got a call where one of the agents requested that I pay R150 every month and asked her how am I to pay if I'm unemployed. I had never received any call form anyone after that. Earlier on this year on the 19/01/2015 at about 09:00 I contacted your call center wanting to know as to what is happening with my account and I spoke to a Jenin to advised me that on their system it reflects that I undergoing debt reviewing, of which I told her that I was never under debt reviewing , she requested that I send through a letter , and that I should send to [Email Removed] with the ref number of *** and that it will take 5 working days to be updated. I called back after a week on the 26/01/2015 at about 13:05 spoke to Nomsa who transferred me to Jenin who went on to tell me that me that I was not to send that letter. I have been receiving calls from attorneys they even coming to my work place. I even sent email to CEO who has not responded. I have proof of all this