Loading ********** debit orders and refusing to assist nor give details

I have recently noticed that there were two debit orders loaded on my account, both by Capitec. I have a credit card account but the payment never gets debited as I pay the full amount before the due day.

I have queried the debit orders with Capitec and the call centre lady refused to assist me, telling me that I accepted the debit orders. This is incorrect and the debit orders does not match my payment amount nor installment payment date. The call centre lady refused to send me the paperwork where I apparently approved/signed the debit orders with Capitec.

Capitec is trying to ***** my money. Just when I was considering moving my main bank account from one of the big 4 banks to Capitec this happens.

Don't trust a amateur bank. Do yourself a favour and avoid these *****ing *******.