CV
Colleen V
1 reviews | Active since Aug 2021
31 Aug 2021, 08:45
LIVING BETTER ACCOUN WITH CAPITEC BANK
I am very disappointed in Capitec, the reason is I have the Living Better savings pocket, but from June no savings went into this account, after numerous requests to resolve this issue the Bank are just ignoring me, it is now 3 weeks later, are they *****ing money from people I want to know where my savings is, this is too hard for them to solve, I have lost my respect for the Client Service agents. Poor Service
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Replies (3)
Capitec Bank's replyOfficial
31 Aug 2021, 10:18Good day Colleen
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply31 Aug 2021, 10:18
Official
Good day Colleen
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
CV
Colleen V's updateReviewer Update
01 Sept 2021, 11:29Good morning Capitec,
I am still waiting for your client services to get back to me, why must I beg you to assist me, this is unacceptable you do not even respond to my emails. I will now be forced to contact the Banks Ombudsman to assist me with this query, I do not know if you are just being downright spiteful. I want and update NOW AND NOT TOMORROW
I am still waiting for your client services to get back to me, why must I beg you to assist me, this is unacceptable you do not even respond to my emails. I will now be forced to contact the Banks Ombudsman to assist me with this query, I do not know if you are just being downright spiteful. I want and update NOW AND NOT TOMORROW
CV
Colleen V's update01 Sept 2021, 11:29
Reviewer Update
Good morning Capitec,
I am still waiting for your client services to get back to me, why must I beg you to assist me, this is unacceptable you do not even respond to my emails. I will now be forced to contact the Banks Ombudsman to assist me with this query, I do not know if you are just being downright spiteful. I want and update NOW AND NOT TOMORROW
I am still waiting for your client services to get back to me, why must I beg you to assist me, this is unacceptable you do not even respond to my emails. I will now be forced to contact the Banks Ombudsman to assist me with this query, I do not know if you are just being downright spiteful. I want and update NOW AND NOT TOMORROW
CV
Colleen V's updateReviewer Update
02 Sept 2021, 13:15Thank you Capitec for assisting me this morning, greatly appreciated your assistance
CV
Colleen V's update02 Sept 2021, 13:15
Reviewer Update
Thank you Capitec for assisting me this morning, greatly appreciated your assistance