Living abroad & getting NO response from CapitecCC

Hi<br> <br> My incident #***3 <br> <br> Im living abroad for a couple of months already but I still use my Capitec Bank account as Im being paid through Paypal. I was using my Capitec Mobile banking app to access Online Banking but my phone unfortunately broke. That means that I dont have the App anymore to confirm my login online. I have emailed Capitec on 15 Dec 2015 and received ONE response later stating that we could do a Skype call to confirm all my personal details. After that reply I have not received anymore replies from Capitec. Just take into account that this was over Christmas were I could not access my money from my Paypal account. This is causing so much problems this side of the world and Im receiving no help from Capitec. My parents back home even phoned the call centre to ask what is happening with my problem and they told them that they will contact Cindy (The person that responded to my first email) but even after phoning no success. Not surprised at all. I have send probably 10 email already without any replies. This is completely unaccepted. Thank You Capitec for ruining my Christmas abroad. Thank You Very Much. One extremely unhappy customer.