Livid, annoyed, dissatisfied ANNOYED.. STUPID ORGANIZATION. I REGRET EVER USING YOU AS A BANK

By far you are really a useless bank, your consultants are worse than the brand. I'm just utterly disappointed and annoyed at using such a bank.. I called today after having an unknown company made a purchase from my account I spoke to a Boipelo who just confirmed that she block a card and really being honest she was just dull and sounded less interested in assisting then she told me that my card is blocked I will have to make a new card and she will log a dispute and gave a useless reference number ***0, well and she said I will go into a branch to collect a new card at a cost.. Firstly I'm logging a dispute for money being taken out of my account that I did not authorize and I have my card with me.. Do I want to pay the R75 hell no.. I have my card I have not made any online purchases. Then to top it off I go to your worse than useless Bara branch I get there I'm number 206, I get consultant 4 her name is Simphiwe, she is bulgy, sluggish and has a major attitude problem I ask her what the process is she tells me that Boipelo was supposed to have assisted me, as if my day couldn't get any worse that was the last thing I needed. She tops it off to ask me why I didn't ask Boipelo cause she was supposed to have given me all that information, she continues to make the new card without building any rupour, no questions, she is yawning whilst sitting down like really she was by far the worst. I already am annoyed at the fact that I have an anonymous company or person messing around in my account that I don't know off, I get to the branch no one is in the front to welcome me. Then I get lazy Simphiwe to not even give any satisfaction like what kind of a barbaric organization are guys operating. Even if you are wearing a mask we can see your smile through your eyes and can tell if you want to help or not. Like I'm even changing banks that's how annoyed I am. Cause you are really useless