Livelihood Jeopardy

I have been sent from pillar to post. Does a person really need to go your branch for the 2nd time and this time to cause chaos when i am really not that type of a person. I have called in several times, sent an email and even went to the branch. i have been told to hold several times for the manager who is not even willing to call me back. I have wasted my money which i don't have on airtime without even speaking to the manager as i am not getting any feedback from your consultants. Imagine not being able to go to work and getting an unpaid, Imagine not being able to buy your 9month old child formula which he/she depends on daily, Imagine not being able to pay your rent in full and getting penalty fees attached to the remaining balance and facing a possible lockout, Imagine not being able to buy that daily bread in my household. A mere amount to you really caused me a lot. What about my mental health? how do i go about my daily duties? I was patient at 1st as i was told to wait for feedback within 48hrs and the next thing i had to wait for 7 days. It's now 2weeks and where do you think i get the money to continue with my life? You don't even deserve any rating/star.