Liscence disc

CAPTEC deducted car disc money from my bank account in June 22 -2024 promising me i will get the disc in 3-5 working days up to today I’m still waiting I start to do follow up July till now I’m being told stories and stories they don’t have the car disc they don’t give my money back , at traffic department I’m in arrears ,since July I’m forced to use public transport because my car has not disc but I paid for the disc