linking account on my mobile

On Saturday the 2 January 2016, I linked my mobile device on the new online app, the consultant who helps me link the wrong cell number, and deactivated my ****le, I was forced to go all the way to Heidelberg Capetec bank, where the manager insist that i have to pay for a ****le again, I am not happy with the service at all, it wasn't my mistake, so why must I pay again, while, I still have my old ****le,<br> At Nigel the consultant didn't explaind that you can only using one service, and not bouth