***** line dismissive of *****ulent card purchase

Earlier today my Capitec app on my phone kept telling me I could not log in. I restarted my phone and eventually when I managed to get in, an amount of R25 went off as a card purchase when I DID NOT MAKE ANY PURCHASES TODAY AT ALL. Because this was not the first time I experienced this and similar *****ulent purchases went off a few months ago, I immediately called Capitec ***** line as I'm also nervous more of these transactions are going to go off against my account. Well! How utterly unprofessional of the woman who answered and told me she highly doubts someone would **** me for a small amount after I told her a few times that I DID NOT USE MY CARD OR MAKE ANY PURCHASES!!!! I want a manager to call me immediately. I suppose I will have to change banks as Capitec is clearly not safe.