CP
Chelsey P

1 reviews | Active since Nov 2022

14 Nov 2022, 11:31

Lift the hold on Justice Mathebula's account

I Chelsey Pretorius hereby state that I belong to a Stokvel run by Mr J. Mathebula the aim is to raise money to eradicate poverty & achieve certain personal goals by so doing

We contribute different amounts based on affordability and Capitec bank has put a hold on *OUR* money without liaising with the acc holder & asking why there is a certain amount of money in his account.

Capitec bank was started on the premis of Stokvels & short term loans, therefore they should know better how a STOKVEL operates.

We have been instructed to write affidavits & submit to the bank promising that the hold will be lifted, we did as requested & still our funds are with held indefinitely

This is a serious matter as members are sitting without money & Capitec's aim is to frustrate us & keep our money because that is how they operate

90% of their clients are black, yet they still see the need to oppress us, without us there will be NO CAPITEC BANK

We urge you too look into this matter as a matter of urgency, if not we will approach the bank Ombud & we will sue Capitec bank for defamation as they are tarnishing Mr J.Mathebula's name & he hasn't committed a crime

J.Mathebula Acc no: *** Incident nr: ***7

We await your *urgent* response

If the bank has any compassion for our goal to eradicate poverty and try to give the lower income population some kind of hope for a brighter future, you will lift the hold on Justice's account because for once we are dealing with someone who is honest and just wants to see his community move forward. We are approaching Christmas and we cannot do for our families if part of our monies are being held hostage with a bank that doesn't consult the account holder before taking such drastic actions. We deserve a peaceful and abundant Festive, we demand it!

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Replies (3)
Capitec Bank
Capitec Bank's reply14 Nov 2022, 11:40
Official
Good day Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank
Capitec Bank
Capitec Bank's reply14 Nov 2022, 14:43
Official
Good day Chelsey Pretorius

With reference to your complaint raised via Hello Peter regarding the Stokvel account.

Regrettably, as the bank, Capitec is not able to assist with having the funds returned to your account. You will need to reach out to the owner of the account for further assistance.

Kind regards
Capitec Bank
CP
Chelsey P's update14 Nov 2022, 15:23
Reviewer Update
It has nothing to do with my account, I never once mentioned my account.

Life the hold on Justice's account