NC
Nonzukiso C

1 reviews | Active since Mar 2018

04 Jan 2022, 14:32

Lifetime investigation.

On the 4th December my boyfriend and I were hijacked, then the the following day around 10:30 am, we received a call from a person that said they are a captain either Potgieter or Plaatjies, that stated the car was recovered on N1 towards Paarl. The caller mentioned all the details of the car, our address that was used when opening the case, the cellphone number was mine which is where they used to call us.

Then we believed that this is legit because anyone who has no idea would not confirm all the information. They the caller gave the phone to another man who supposedly was the tow truck driver who will take the car to the nearest Mfuleni police station where the case was reported and they will hand the vehicle to us there.

Then the second person stated that they will need cash amount of R2000 paid before they can tow the car. We negotiated down to R1500 and the man agreed.

Money was paid to them from my bank account as they gave us an account number which belongs to Capitec Bank. After paying the money, I received a call from the Mfuleni police station advising that the car is recovered and is at Stikland Recovery Centre and then I mentioned the previous call to her and she said not to pay the money as it is a **** but it was already late.

I went to Capitec bank on the Wednesday the 8th of December as case was already opened for this, case number was given to them and they said they will investigate. To this date there has been no further feedback since December I have been waiting.

We need to know what is going on. If we cannot get the money back we need the details of the person including their address so we can get out money from them ourselves.

0
Replies (3)
Capitec Bank
Capitec Bank's reply04 Jan 2022, 14:44
Official
Good day Client We acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day. Kind regards Capitec Bank
NC
Nonzukiso C's update05 Jan 2022, 15:21
Reviewer Update
My contact number is ***. I am available only after 16:00 week days.
Capitec Bank
Capitec Bank's reply25 Feb 2022, 06:51
Official
Hi Nonzukiso 

Thank you for your patience as we worked through your matter. We can confirm that it has been resolved. 

You may contact Client Care or visit any Capitec branch should further assistance be required.

Kind regards

Capitec Bank