Life cover claim

Has anyone had similar problem with Capitec not being able to keep their promises we submit funeral claim and life cover claim on January -7-2026 they paid funeral cover and never paid the life cover claim up until today Brian Mbeka sent me an email after I complain here on hello Peter on the 16 of February that the claim is being review after when I tried to email him and asked why is it taking so long he never reply o had to come here if I need them to reply and tell me what’s happening other than day ill like them to remove me as beneficiary and put another family member so that he’ll be the one who does the follow up my family have been on my neck thinking I got the life cover money and I use it that time I didn’t get anything and sick n tired of writing an email calling for an update and nothing is happening pls remove me as beneficiary and call the family member and tell them what’s happening with the process why are you taking so long while you promise to them that it will take 30 days to 60 days to pay out and nothing is happening yet