Lies, Lies, Lies!!!

With every international trip that I take, I make sure to phone Capitec to let them know that I will be out of the country for a period of time, What do I need to do on my side if I need assistance from them. They assure me that they will definitely be able to assist me. I have sent numerous emails, no responses from those emails. I currently do not have access to my Capitec app, as the phone with the app just broke. I simply need someone to contact me, and assist me with activating my online banking, which by the way, I was assured that it is working before i left the country. I have had my Fiancé who is currently in South Africa, phone the bank almost 4 times now, and every time, she has been told a different story as to how I can be assisted with regards to my matter. The service is so poor. I cannot wait to get back home, and the first thing I will be doin g, is changing my bank, and closing this Capitec account. WORST SERVICE IN HAVE EVER RECEIVED