CS
Chanell S

1 reviews | Active since May 2020

12 May 2020, 15:59

Lies from Capitec

I have used the online banking and bought airtime, money left my account and still no airtime, the problem was not with telkom but Capitec.

I have had to use my own airtime to call the bank back and forth to be **** to every time.

I was told 24 hours on the first call. Then 48 hours a whole week later still no feedback, utterly disgusted with Capitec service .

In calls they cut you off, or pretend they cant hear you, on chat they give you no time frame only that they looking into the matter.

It's simple give me my own hard earned money or the airtime, how can one bank take a week and no response, they are the problem as so many people have reported the same issue, but have no care in the word to resolve this.

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Replies (1)
Capitec Bank
Capitec Bank's reply12 May 2020, 16:27
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank

Best regards,