License renewal

I have been a Capitec customer for atleast 10 years and I am so upset that this is the kind of service I have to be dealing with. I recently renewed my license disc with them on the 3rd of January since it was one of their benefits for being their customer. As per the delivery duration it takes 3-5 working days. Today is the 28th and I’m still waiting for the license disc. About a week ago I called in for a follow up and they promised to call me back after 48 hours , a week later I’m still waiting. Today I called in to cancel since I’m now driving around with an unlicensed car and they telling me about they have not yet created a cancellation process. Apparently I’m not the only one they doing this too. My advice, DO NOT DO YOUR LICENSE RENEWAL WITH THEM THEY ARE ABSOLUTELY USELESS.