License Disk Renewal

I renewed my license disk during the Capitec App, received an SMS about delivery on the 3rd of May and that it will delivered on the same day. I have not received any communication through Capitec or the delivery company about my parcel as it was still not delivered. I have not received any tracking number or anything and no other communication from your end or their end. I gave Capitec a call assisting me to the courier company, phoned the courier company but no assistance. They need a tracking number and not one Capitec or Skynet are able to assist me with no tracking number. It is extremely pathetic. I emailed Capitec and Skynet with no assistance regarding where my parcel is or when it can be delivered. This is so frustrating, pay a lot for the renewal of your license disk and then it just becomes a mess with no assistance at all! Will never do it again!