License disc renewal service from Capitec is beyond shoddy

I am doing this review to express my extreme dissatisfaction with the handling of my car license disc renewal by Capitec Bank through their shoddy service. My renewal was processed on March 22, 2024, and R1293 deducted from my Capitec savings account with an additional R50 for License Disc Renewal fee. Despite making three visits to two separate Capitec bank branches, Balfour Park and Killarney, the issue remains unresolved. I've also tried to interact with Capitec customer care through their customer support WhatsApp number on +***5.

The lack of progress in resolving this matter is concerning and frustrating. I have made repeated attempts to seek assistance, yet the service provided by Capitec Bank has been far from satisfactory. Furthermore, I have only been contacted once by Capitec customer support, during which I was issued reference number 11***.

It is evident that Capitec Bank is failing to fulfill its obligations in delivering this service. As a customer, I expect a certain level of efficiency and accountability, which unfortunately has been lacking in this situation. It is unacceptable for Capitec Bank to offer a service and then fail to follow through on its completion, leaving customers without resolution and feedback. Capitec 𝐬𝐡𝐨𝐮𝐥𝐝 𝐧𝐨𝐭 be offering this service if it fails to follow through.

I urge Capitec Bank to take immediate action to rectify this matter and ensure that my car license disc renewal is processed without further delay. Additionally, I request clear and timely communication regarding the progress and resolution of this issue.

Failure to address this matter promptly will force me to seek alternative means to resolve my car license disc renewal, and I may reconsider my relationship with Capitec Bank as my financial service provider.

I trust that Capitec Bank will prioritize this matter and take the necessary steps to provide a satisfactory resolution at the earliest convenience.

Thank you for your attention to this urgent matter.

Sincerely,