Licence disk renewal through capitec banking app a no go

I am very disappointed with the capitec license disk renewal. I thought I found an easy way to renew my license disk. I renew my licence disk through the capitec banking app on the 30th of October, till to date I have not received my disk. I made several calls to capitec but still I was not helped. Someone called me on Monday saying I will receive my disk the following day. I have still not received it. I am driving around with an expired disk now. I will advise people not to renew their disk through the capitec banking app.