LICENCE DISC RENEWAL ON THE APP IS A ****

The renewal of the license disc is a ****. I ordered 6 days ago. When I follow up with Capitec I am told that this is a new product and Capitec staff does not know how it operates. But why launch it if. You do not know how it works My money is gone and no one can track the disc or tell me when I will get it. I went to the branch no one knows , I called the call can no one knows. I finally sent an email Louisa de Villiees from customer care keeps asking for a tracking number which I do not have. I sent the reference that was sent to me after I paid. CAN I GET MY MONEY BACK IF NO ONE AT CAPITEC IS WILLING TO ASSIST. The call centre lady had the guts to tell me she does not know and that I must wait longer but your app shows 2-3 while the information site shows 3-5. I NEED MY MONEY BACK 😡😡😡😡😡