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Godfrey G
1 reviews | Active since Mar 2024
15 Jan 2025, 18:14
Licence disc renewal
I regret paying for licence disc renewal with capitec. Since December I haven’t received my licence disc. Called their call centre, all the staff keep escalating. Requested for a team leader to assist, they kept me on hold for 30 minutes, and ended up dropping my call. A very bad service experience. I regret not doing it with FNB, or going direct to the traffic department. I wouldn’t recommend anyone to renew with capitec, unless of you are will to wait for more than a month with an expired disc.
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Replies (2)
Capitec Bank's replyOfficial
15 Jan 2025, 18:36Hi Godfrey, thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Capitec Bank's reply15 Jan 2025, 18:36
Official
Hi Godfrey, thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
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Godfrey G's updateReviewer Update
16 Jan 2025, 18:51I knew you wouldn’t call. It’s not surprising why your call centre gives the worst customer service. It is better you refund me. It’s better I visit the traffic department, otherwise I will get traffic fines with this expired disc.
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Godfrey G's update16 Jan 2025, 18:51
Reviewer Update
I knew you wouldn’t call. It’s not surprising why your call centre gives the worst customer service. It is better you refund me. It’s better I visit the traffic department, otherwise I will get traffic fines with this expired disc.