Letter to confirm my account release.

When my account on capitec was investigated and put on hold, capitec called african bank reporting the money I sent to african bank. So now capitec fixed my account and released it from hold. Now the problem is that african bank requests that capitec send them a letter or call so that african bank can release the other party's account from hold.I emailed and called but capitec doesnt want to help me with this matter. I am writing to ask for help cause capitec is the best bank that I love and enjoying using and I know they are very professional and I trust this is just a delay. I am asking someone from capitec to send them just an email stating that my account is released from hold so that they too can release the other person's account from hold. Please as your customer I am asking you kindly. This too affects me in a very bad way please . Best bank