Letter of settlement

Hi All I have been trying to get hold of your consultants to send me the confirmation letter.

I received a message telling me that I need to settle the R0.06 cents balance on my loan. I went to Capitec Fourways Crossing but to month end I couldn't sit and wait. I decided to call the number provided in the direct message and managed to speak to Brandon and Randall. they both confirmed that my balance is R0.06 cents but they will ask the accounts department to write the cents off. I then asked if they can send me the confirmation letter got transferred again back to the very first same selections of the phone. I selected the number and was on hold for more than 10 minutes. Called again and again with no luck.

Here is my problem: As mentioned to the 2 Consultants I spoke to and with my bad experience with Capitec, I would not like to add to your complaints or stats of people complaining about after paying Capitec their loans in full, they were still taken to court or received direct messages from your lawyers. I want the confirmation letter and I am obliged to get it. I have paid you in full. If you want the R0.06 cents paid please advise. I will go again to Fourways Crossing with an R0.10 cents and expect my R0.04 cents change, please I do not want any excuses for the turn around time and all that. I have paid in full and I was supposed to receive the letter of confirmation straight after the direct message.