Letter of balances

Good day.

I went into the Gateway branch on the 14th of Jan to submit documents requesting a letter of balances on my deceased brother's account. An email was forwarded to *** as well as many visits to the Gateway branch. Calls made to the same branch aswel as the deceased estate department at the Capitec head office.

I was advised by the consultant that assisted me that I should wait 5 working days... Its now 14 days and no positive feedback.

There is no urgency at the Gateway branch aswel as Capitec deceased estate department.

Awaiting a letter of balance from Capitec