Let's see if I'll eventually get a callback that was promised 2 /3 weeks ago

I'm writting here after numerous failed attempts to get even a mere update regarding a funeral policy that I took. Last phone call I was advised that all the calls u had made previously were never escalated although I was told more than 3 times that the matter has. I took a FP which I was aware that I was behind with premiums, I called in on the 25.08 wanting to find out how much is due which I made 2 payments on that date one from my bank acc and another a transfer. A week later I saw my policy had lapsed and was told 7 days I'll get feedback and 2 weeks later nothing. I CALLED against and was told the day I made payments I was no longer covered by centric life. Fine no problem if they choose no to honour their word. I have been asking Capitec bank to refund the money that I transfered on the 25th cause you can't keep my money if I was no longer covered and I will not let them keep money that I don't have and I'll get a policy somewhere. Imagine the airtime spent with them, time only to be given the run around. Can I please get my money back