Let down by Technology

Yesterday I was at your Capitec Branch in Zevenwacht Mall applying for a financial product. Everything went well till a certain stage. My application was halted due the fact that Capitec had never removed my paid up credit card from their system. The very nice and helpful consultant tried everything to continue with the application but we could not proceed. It looked like it was system error or something at the backend on the system. Now what I am really upset about is that the back end office is saying it could take three days to resolve???? Why so long if a product specialist or backend developer can literally remove it in a couple of minutes? I need urgently need to my application to be approved !!!