Left in the dark

Capitec bank has reversed some of the *****ulent transactions that was deducted from my account but however query with reference number *** has just become a nightmare as there is still no solution and I was promised that an agent will call me back last week and I am still awaiting. I had to explain the entire day what happened whilst I was transacting on the day of April 25th 2023 but all I got was an evasive answer from Capitec. I have however got in touch with the banking Ombudsman and there is a waiting period and I need a final answer from Capitec bank regarding reference number *** to proceed laying a formal complaint as advised by the banking ombudsman. With all that being said there is absolutely no customer priority and turnaround times is non existent. I am however thankful that Capitec has investigated the previous transactions and my money was refunded to my account but R529. 00 transaction is no different from the previous ones and their system should be more securely upgraded to protect customers.