Left in the dark

Ive spoken to 5 different agents since 4 days ago to assist me with an emergency withdrawal, each day they tell me the same feedback that it will be escalated and sorted within 24 hours, it is 4 days now and no one comes back to me I keep on asking and all they can say is it will be escalated. I have 3 different reference numbers and still no one is assisting me with my query. Latest ref number ***. Why are you leaving me in the dark and not giving me any feedback whatsoever. I cannot wait for my withdrawal waiting periods to end so I can just once and for all close this account and go to my original bank.