Leaving you with no money after arrangement was made what up with their services

Double deducted on your account even if arrangements was made call center advised I ddnt do arrangements in account but it was confirmed by assistant at branch that call was made. Leaving you with no money even though you made arrangements service stinks. The helpful assistant at Woodstock branch thank you for doing a great job but hey their call center really need to up their game as am loosing intress in bank with you