ML
Marietha L

1 reviews | Active since Jul 2011

01 Apr 2015, 20:38

Leaving me with no choice but to leave Capitec :-(

I have people deducting money on a monthly basis from my account without my authorization. I have tried to tell them to stop but it does not help. Now month after month I have to go in to the bank and pay the bank fee's to have the money reversed. <br> <br> After standing in the q last month again for almost an hour and really fed up again, I again asked my advisor who again asked the manager to find out if I can not change my bank account number as I don't know any more how to stop these people from taking my money and they advised me again I cant do anything because I have a personal loan and they can't change it until the loan is paid off.<br> <br> Now again tonight another 2 unauthorized debit orders went off my account, leaving me that I have to offer up my day's leave to go into the bank again and reverse these 2 payment's and pay more banking fee's again.<br> <br> As you are not able to help me you are leaving me with no choice but to change my bank account to a different bank which I really did not want to do as I was very happy with Capitec, but these banking fee's and time wasted are becoming to much on reversals!!! <br> <br> I did not want to leave, I only wanted my account number changed :-(

0
Replies (1)
Capitec Bank
Capitec Bank's reply02 Apr 2015, 08:08
Official
Hello MARIETHA,

Please accept my sincere apologies for the frustration which you have endured as a result of this incident.

Richard Sofisa will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.

Bianca Pieterse
Complaint Administrator
Capitec Bank