Leaving customer

I have a funeral policy with Capitec. I have never claimed, this was my first claim. I recently discovered that my grandma passed away who is covered in my Capitec policy.

I notified Capitec, they send me this " As well as the following documents:

• Death certificate • BI 1663 • Policyholder's ID • Beneficiary's ID and bank statement

In addition to the above documents, for accidental death claims:

• Capitec Police report with the details of the cause of death

To submit your documents, please reply and attach it to this email or send it to ***."

I messaged back home and told them what I need then they sent a death certificate and a form which is relevant to granny's death.

I forwarded all of them to Capitec, the funeral is this coming Saturday and I have been deligated a few things to assist in at home for the funeral.

Not Capitec coming back to me to tell me the form is wrong I must bring another one, then the next excuse was that it's not complete it should be two pages but I sent them four parts of it but it is still not complete.

I have never been so upset in my entire life, dealing with a loss and dealing with such nonchalant people and company.

I will NEVER.

I am looking for any insurance I can move to, they have disappointed me so much and I will never ever work with them again.

My son and I have accounts with them, I am closing both of them as soon as we move past this and moving my policy elsewhere.

Thank you for absolutely NOTHING Capitec.

You have lost yet another customer.