Leaving after 15 years of Capitec Bank due to flawed credit card application processes

After over 15 years banking with Capitec, the poor level of service I have received in applying for a credit card over the last few months, in person and through various digital channels, has me investigating other banks urgently as I feel that there is no commitment to understanding the individual circumstances of its clients. I will be taking the sugnificant credit balance I have with Capitec somewhere else.