NL
Nicole L

1 reviews | Active since Jul 2024

31 Jul 2024, 12:55

Leave my money alone 😔

A month ago while minding my own business, money starting been deducted from my account, in a few transactions, I was shocked, while this was happening I was getting hold of capitec and eventually did,the lady on the other side tried her best she logged a complaint and that was that. I did go to the bank the very next day,and was assisted by another young lady who also was nice,she explained that the investigation takes 31 days and if it's true that it was ***** I would get my money back, she did make me a new card I changed my pin this time,been so scared ,about a week later I received my money that was taken out,I was so happy I believed that my case was a success and that they too saw it was nothing but *****,today the 31 July 2024 I receive messages showing transactions trying to go out and it's the same amount of money that was taken the last time, just that this time capitec ref, I quickly call Capitec and ask what is happening, they then go on and tell me that they sent me an email explaining that the source came back with proof, I haven't been shown this proof I am not happy and on Fri I will be receiving a wage that I am depending on and now capitec hasn't given me a proper response I told them on their watsapp I am unhappy and still nothing please help me Hello Peter nobody mys take my money I did not do anything with any Mtn People !!!

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Replies (1)
Capitec Bank
Capitec Bank's reply31 Jul 2024, 14:18
Official
Good day Nicole Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards, Capitec Bank