Leak of knowledge and Sympathy

My late aunt when to Malamulele Branch last year when she was very ill because she need funds to buy medication but the branch was unable to assist with a replacement card, the sad part was how they treated her after my parents asked that she must to go to the queue the approach was not nice and they even fought with my parents that day. The card was not issued because the system was down and even when they saw that she was sick they just sent her away and did not explain to my parents what they need to do so they can access funds to buy medication no advise from the staff and I do feel that if they assisted us and provided the information we need for us to get portion of the funds today maybe things would be different. Then after she passed I went back to the same branch to be assisted to get her statement to release funds for her funeral expenses and I would like to Thank the branch manager Matimba he assisted us and explained everything we need for everything we need to release the funds and the services went well Thank you and this comes from the whole family