Leak of customer centricity

Iv had a case since 2018 where ********** from were deposited into my account by someone who owed me money. I also had an investment of R60000. Since my account was frozen due to these funds and since it was still a on going case I asked them to deduct them from investment and I'd like to withdraw the balance of my investment. Iv been going back and forth ever since every week. Requesting different documents and I'd provide them with, affidavits, death certificates, source of funds etc. And some stage I was requested to open an account at another bank and I did as requested but still I haven't received my funds. Iv been told to wait 72 hours, 48 hours, 24 hours and even hour till it reflects in my account but still haven't received nothing. The sad part I have to go to there branch every week to call the ***** department and they never keep me up to date as to what's going on. And even the consultants I always speak to they all don't know why the funds haven't been deposited into my capitec account or my other account. Thus the worst experience and its very disappointing as they call themselves the leading bank but they can't even deliver proper customer service and they can't even answer as what's the hold up to the funds being paid back to me. If they don't know will I ever get answers and will I ever get my money? Almost 3 years gone