Lazy and rude customer service agents

I contacted the Capitec call centre at about 5pm on 2 April 2024. I wanted to find out if I can get assistance regarding the reversal of the debit order that went out on my account and a black woman named either "Thandokazi" or "Thandi" just dropped the call when I told her what I needed assistance with. I called again and another black lady answered and when I told her my issue, she rudely and bluntly told me I must go to the branch. On WhatsApp, I communicated with Litha, from the collections department on 14 March regarding making payment arrangements on my loan. This person never asked for verification, and just asked if there is anyone who can assist me with the loan. After I said no, he/she just said I must continue to make payment to avoid interest payments and the account going to arrears and then just cut off the connection even when this person never asked for and checked my account details.

I don't know what is going on with your call centre and collections department but the customer service at Capitec is appalling and disgusting! I have had several negative experiences with your customer service, particularly your call centre where your agents pretend like they can't hear me as a way of not doing their jobs and I don't get treated with any professionalism or respect. I am sick and gatvol and I just want to say that Capitec has gone to the dogs! I used to love and respect this bank as the customer service was of a high standard years ago but now it's absolutely ****!

I will be closing my account in the near future. I'm done with you people!