Lazy agents!!!!!

Capitec has the laziest call center agents ever! They literally assume what you call in for and never listen to your query first. This is literally the second time I've called in and the agent did not take my details to open my account so they can have clarification on what I'm calling in for. It's ridiculous to say the least. Why be a customer service agent when you don't want to assist customers. I'm highly annoyed. Non the less I will go to the branch and get assistance as instructed. Fix your stuff or you will loose valuable customers. Mxm