SL
Salama L

1 reviews | Active since Nov 2017

03 Dec 2017, 01:53

Lazy abusive staff at Capitec

Ottery hypermarket branch is the worst. The other day I went to draw cash. As usual capitec had system errors because my card came out but no cash. I approached the consultant standing with his hands in his pocket to assist. Already flustered because my 1 yr old and 9 yr old was waiting for me, the consultant was completely carefree about the fact that my r1000 was not received. I got upset and in a confrontation the consultant Jason stepped up too my face and threatend me being a woman and his colleague stood by laughing. In fact he acted ready to get violent and made the comment. "You lucky you" capitec hires abusers and violent staff

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Replies (2)
Capitec Bank
Capitec Bank's reply04 Dec 2017, 10:08
Official

I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.

Keshia Nomdo will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Capitec Bank
Capitec Bank's reply08 Dec 2017, 11:57
Official

Good day Ms Laattoe.

I trust that you are well.

Please be advised that our Ottery Capitec Branch has been attempting to contact you via telephone to no avail. Please feel free to contact us if you would like to take the matter up with us at later stage when you feel comfortable to do so.

Kind regards

Keshia Nomdo

Complaint Management Officer

Complaint Management