Laziness

So my husband and I were offered a car sale that was a bargain and were so excited to purchase as we had cash, we went to capitec bank at Westgate ground floor (entrance 6 I think) to get help with transferring money to the seller (car dealership), we waited and waited as there were only 2 consultants and others I guess they were on lunch, OK they came back but still they were just roaming talking about the weather and shopping specials, after a long time of waiting, a consultant by the name of Nthabeleng called us to give us service, little dd I know that I was meeting my nightmare, so we were told that in order to deposit money to the seller, we have to upload a capitec bank app which we dd but we were very clueless about how it works and Nthabeleng was much aware of that, this lazy consultant left her desk leaving us to figure out how to transfer cash, the payment was supposed to clear immediately but because we didn't know how use this app, we just clicked pay only and not immediate payment, wen she gets back she then realized that we ddnt transfer the money to clear immediately, that's when she's like "no you were supposed to click this and that to make an immediate payment" and I'm like "but u were not here to help us" so in short, we ended up not getting the car because someone came in the car dealership shop with a deposit hard cash to purchase the car we wanted (who would refuse hard cash money for money that's gona clear after two days?) so me and my husband have decided that on Monday we are going to withdraw all our monies from capitec bank and close our accounts with capitec bank... Negligence, laziness and no passion for their work.