Lay complain against capitec Bank n swap team

Good day, my name is Karabo Dladla, I would like to lay a complaint about capitec Bank. On the 17th of December I had to diposit the money to my account I haven't receive nothing I called they gived m references number n the 14 days of working piriod today is the 17 of working days iv called the capitec call centre they put m on hold for more than 40 minutes this is really poor service to b honest the schools r about to open we need to use money we had black Christmas iv been patient but this is too much can I get any help before the business of the day please