1 reviews | Active since Jan 2012
Laughing at waiting clients.
This morning I went to Capitec, in order to apply for a loan. I arrived at the bank just after 7:30, and saw all the employees were already behind their desks. I looked at the opening times on their window which stated: Monday - Fridays: 08:00 - 06:00<br> Wednesdays 02 and 24 is 08:30 - 06:00. <br> Another gentlemen joined me and also looked at and confirmed these times. Today is the 18th. By 08:15 they were still closed, the consultant at nr 6 and his colleague at nr 7 saw as, pointed and made a BIG show and joke about us waiting impatiently outside. I came back at 08:38 and they were open. I was nr 2, and was directed to nr 6. I told him to cancel all my stop orders as I do NOT appreciate being made fun off. He did not reply, he just looked at me. Capitec's service is HORRIBLE. I will NEVER open a Capitec account again. <br> <br> I decided to instead cancel all my stop orders. I am just waiting for a payment to be made into my account, after which I will close my Capitec account. I am a CLIENT, I will NOT be laughed at. <br> <br> \If you are not banking with us
Please accept our apologies for the poor service experience you had!
Richard Sofisa will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Bianca Pieterse
Complaint Administrator
Capitec Bank
Please accept our apologies for the poor service experience you had!
Richard Sofisa will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Bianca Pieterse
Complaint Administrator
Capitec Bank
