DB
Dee B

1 reviews | Active since Sept 2016

19 Dec 2023, 18:13

Laughable - can only recharge other cellphone providers on Capitec online banking

I have been a Capitec customer for years and recently received Capitec Connect SIM card. How ridiculous and laughable is it that when I go into my online banking and I want to buy PREPAID data or airtime, the only prepaid cellphone service providers that I can recharge with are CELL C, MTN, VODACOM and Telkom - there is no CAPITEC CONNECT !!!! This must be a huge joke on us, Joe the Public. Capitec Bank online banking offers recharge for all the cellphone company providers - but not their own !!! In order to put airtime on my Capitec Connect SIM card I have to trudge off to a shop which displays the BLU sign so that I can buy a voucher. Please dont bother telling me that I can recharge on your APP because I do not wish to use your App. I access my online banking via your TOKEN and will not be forced into sticking yet another banking APP onto my phone - for SECURITY reasons.

0
Replies (2)
Capitec Bank
Capitec Bank's reply19 Dec 2023, 19:10
Official
Good day Dorothy

Thank you for letting us know of your concern, and for your patience while we explore this matter. 

We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank
DB
Dee B's update21 Dec 2023, 18:35
Reviewer Update


On Thu, 21 Dec 2023, 18:30 Dee Borejszo, <***> wrote:
Thank you for your email but I still find it laughable that Capitec offers online banking recharge for other cell providers and not its own.I really don't feel like running around looking for a Blu sign so that I can buy a voucher so I would just rather take my Capitec Connect SIM back to the branch.