1 reviews | Active since Sept 2016
Laughable - can only recharge other cellphone providers on Capitec online banking
I have been a Capitec customer for years and recently received Capitec Connect SIM card. How ridiculous and laughable is it that when I go into my online banking and I want to buy PREPAID data or airtime, the only prepaid cellphone service providers that I can recharge with are CELL C, MTN, VODACOM and Telkom - there is no CAPITEC CONNECT !!!! This must be a huge joke on us, Joe the Public. Capitec Bank online banking offers recharge for all the cellphone company providers - but not their own !!! In order to put airtime on my Capitec Connect SIM card I have to trudge off to a shop which displays the BLU sign so that I can buy a voucher. Please dont bother telling me that I can recharge on your APP because I do not wish to use your App. I access my online banking via your TOKEN and will not be forced into sticking yet another banking APP onto my phone - for SECURITY reasons.
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
