CR
Chrissy R

1 reviews | Active since Apr 2020

14 Apr 2020, 16:42

Late Payment

I was late with payment because i was still waiting for UIF to release the funds. UIF only paid me two days later because they have been very inundated with high volumes of enqueries. Capitec Bank inconsiderate they started harassing me with sms. I did report to Capitec in ****arney to say i am no longer working but you decided to harass me with payment. I was very disappointing with how you handled my inquiry. I didn't plan this. I have been loyal to you, i am not running away from my obligations, i have never defaulted with payment, what happend with calling me and asking why payment is late than to harass me? Please stop abusing and harassing me.

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Replies (2)
Capitec Bank
Capitec Bank's reply14 Apr 2020, 16:51
Official
Please accept my sincere apology for the inconvenience caused.

Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days.  I trust that the matter will be resolved to your satisfaction. 

Kind regards
Capitec Bank
Capitec Bank
Capitec Bank's reply16 Apr 2020, 09:41
Official
Good day  

as per our telephonic conversation , I trust that the matter   was resolved 

kind regards 
Capitec bank