LATE ESATATE

I am so unhappy with Capitec bank regarding my late fathers personal account i submitted the documents in December first and they was nothing no communication from December till this month June and on the 4th of June again i submitted again they told me i should wait 2 weeks everything will be done but till now the is no call or sms or anything im very disappointed i haven't got the call that they promised they said i will get feedback in 2 weeks time after submission even today the is no feedback since the December to the 4th of June 2022 i am very disapointed