late delivery is getting out of hands

I'm really tired of going to the branch trying to get the funds of my late husband is been 2 months now they keep on saying they are doing follow ups but nothing happened till now on the 04/09/15 Mr Moffat Seaka gave me the letter that said the funds will be in my account on 18/09/15 this is 5:30pm there are no funds in my account I'm sure he is enjoying making me a stupid,funeral undertakers they need their money can capitec release the funds of my husband? Is been too long now I did gave them all the documents needed, why such delay???? This is too much!! What kind of people are getting service @ capitec??? Why should I keep on going to the branch in vain????