Last complaint as a customer.

I have to say Capitec Bank including it’s employees should be labelled the worst bank to ever exist, I’m writing this as my last complaint regarding Capitec I think I’ve been to patient with the entity. Last month I made a mistake and transferred funds to an external bank account to which I noticed that the account number is wrong within an hour of transferring the funds which were gonna take 24 -72hours to reflect on the wrong account as I did a normal payment not “immediate” I then decided to call their customer service so that they can reverse the funds, that was within an hour or two of sending the money. I was told the request has been submitted and it should take at least 30 days for them to resolve the issues which has been “in progress” since then however today I decided to follow up on the query only to be told it has been rejected as they could not locate the funds. I am definitely closing all the accounts I have with them and would not recommend anyone to consider using a bank that doesn’t take care of its clients nor do they care about our hard earned money.