Lapse funeral policy

Good day May you please help me with the poor service I received from Capitec. On the 3rd of August I received a message that my policy is lapsed. While on the 7July they send me the message they i must pay R123 and on the 3 August I receive another message the policy is been lapsed to 3 or more and when I check the message on the 7th there was no unpaid premium according to them. I did try to call them so that they can explain to me which months was unpaid the fisrt to consultants said June. Ohk which means is June July and Aug. I asked them the proof of the debit it says they must debit on the 31 of every which means I'm 2behind as we still on August. And I asked them to send me the record of all the calls logged by me to them because I remember making arrangements to change my debit order to change it to the 28th of every month,then they said that the consultant who assisted me did not make any changes on their system and that can only be changed at the branch, and which is something their consultant did not advise me to do. On the 5th I called again the consultant by the name of Sanel who refused to give me his sure name or employee badge no said im behind from May. I was so suprised because I get different information on the same system every consultant is checking on. Sanel even told me is my responsibility to check my banking statements if the policy went out and I said to him if I receive a message from you saying I only owe R123 for July why do I have do check my statement, why does it have my responsibility not your responsibility as well to send me the correct message with the correct outstanding amount. I did try to go through my banking app to check which month was unpaid I find out May there was a debit order that went through on the 3rd. And all my debit was going thought o the 2nd and 3rd which I was not aware of. I asked them who changed the date to that dates I did not get an answer. I feel like they have their intentions with all the changes of my debit order so that it can lapse. I feel ****med by their ******** helpless system of them. May you please help me. I'm very much disappointed how they are treating their customers and shift the customers for checking the banking statements while they system does not give the correct figures of the amount of outstanding or bounced back. Please see the attachment that I will send shortly