Lack of Urgency/Feedback

On the 14/03 at 15:09, I went to Capitec Rosebank branch and reported my ***** incident, was a **** that I was lured into via telegram, Money was transferred by myself to a capitec business account, case was also reported to the SAP Sandton (Case 370/3/2024), all this was done within 2 hrs of the incident,

I followed up with Capitec on the 18/03 - to which the feedback received was there is no outcome, case is being investigated, the turn around time is 10 to 21 days My incident number is 117 23 4425

On Saturday 06/04 i received an sms from the bank " We received your claim and unfortunately, no funds have been recovered as they were utilized by the time the matter was reported, when i called the ***** dept today(08/04) i spoke to Kylio, her feedback to me was very vague and unhelpful to my matter, she could not provide me with proper feedback and timelines as to when the ***** dept started working on my case, as i firmly believe that, at the time of the case being reported, if the bank took this case seriously some funds could have been recovered,

I still don't have any closure to the case, like :how was the money utilized, was it withdrawn, at which ATM, is there footage?, if the money was transferred from the business account, how can there be no trace? The amount in question is R30 800.

I presented Lauren(at Capitec branch) all the information, the accounts the money was transferred to, ect, why didn't capitec see the need to work on the case at time of reporting, and reverse the money, or whatever was available to recovered