lack of urgency

My Name is Aaron MOATSHE,I am very much unhappy with lack of urgency that Capitec Bank has on helping clients that come to branches with complaints.On Friday the 14th around 14H05 I received a suspicious call from someone allegedly claiming that they were from Vodacom,I was driving at that time and suspected that they were possible ********** and hang up on them.They tried calling with different numbers and I declined their calls.Later that day I noticed that R600 was **********ly taken from my account.Went to the branch twice and I was told that I'd receive a call from Capitec agents and it never happened.No one has told me about the service level agreement to resolve this matter.My cell number linked to my account is ***.My Id no is *******.Other banks who take their clients seriously has already sent us messages that they are aware of Credit Bureau institute that has compromised 24 million client's information and have since tightened up their IT security, Standard Bank is the Bank in question that has reassured it's clients.To cut the long story short I want my R600 back.